Business Development Strategist

1 day ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeStrategist Full time ₱800,000 - ₱1,200,000
Customer Success Manager Role

We are seeking a results-driven and strategic Customer Success Manager to join our team. This role is crucial in driving customer growth, retention, and satisfaction by enabling customers to achieve success using our services and products.

  • Monitor customer satisfaction and product usage across touchpoints to identify areas for improvement.
  • Propose and implement data-informed strategies to reduce churn and drive long-term retention.
  • Develop and maintain an end-to-end customer journey map to ensure seamless customer experiences.
  • Conduct competitive analysis and customer data reviews to inform business decisions.
  • Collaborate with internal teams to address challenges and share insights to drive business outcomes.
  • Recommend solutions that motivate product adoption and loyalty.
  • Guide onboarding and helpdesk support with customer-centric input to ensure successful customer onboarding.
  • Identify upsell and cross-sell opportunities to drive revenue growth.
  • Address customer issues with a proactive mindset to resolve issues efficiently.
Required Skills and Qualifications
  • Strong empathy, emotional intelligence, and communication skills to build strong relationships with customers.
  • Ability to analyze and interpret customer data to inform business decisions.
  • 2-5 years of experience in sales or customer support, with 1+ year in a leadership role preferred.
  • Excellent time management and cross-functional collaboration skills to drive business outcomes.
  • Results-oriented with a

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