Client Service Professional

1 day ago

General Santos, Soccsksargen, Philippines beBeeOperations Full time ₱250,000 - ₱350,000
Job Title: Operations Generalist

This role requires exceptional organizational skills, strong communication abilities, and a commitment to meeting performance metrics in a fast-paced environment.

Key Responsibilities:
  • Manage and prioritize tasks across multiple client accounts, adapting to varying client needs and requirements.
  • Maintain accurate and up-to-date records of client interactions and service requests.
  • Provide exceptional customer service through various channels, including email, chat, and phone support.
  • Address customer inquiries and resolve issues promptly and professionally.
  • Perform back-office tasks, such as data entry, report generation, and process documentation.
  • Provide basic technical support and troubleshooting to non-technical users.
  • Clearly explain technical steps and terminology in a user-friendly manner.
  • Escalate complex technical issues to appropriate teams as needed.
  • Meet and exceed defined SLAs and performance metrics for each assigned client account.
  • Adhere to established processes and procedures, ensuring compliance with client and company standards.
Required Skills and Qualifications:
  • Proven experience in a customer service or support role.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving and analytical abilities.
  • Basic technical aptitude and the ability to explain technical concepts to non-technical users.
  • Proficiency in using various communication and productivity tools.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
Benefits:

This is an excellent opportunity to work in a dynamic environment, where you will have the chance to develop your skills and grow with the company.

The successful candidate will be able to adapt quickly to new processes, tools, and client requirements, and will be able to work effectively with team members to ensure seamless service delivery.

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