Remote Customer Service Representative

2 days ago

Paranaque City, Calabarzon, Philippines beBeeCustomerService Full time $40,000 - $60,000
Job Role: Customer Service Associate

We are seeking a motivated and customer-focused individual to join our organization. As a Customer Service Associate, you will be responsible for handling inbound and outbound calls from customers, providing exceptional service, and resolving issues in a timely and professional manner.

The ideal candidate will have excellent communication skills, both written and verbal, and the ability to work in a fast-paced environment. You will also need to be proficient in using technology, such as computers and telephones, and be able to multitask effectively.

If you are a team player who is passionate about delivering excellent customer service, we encourage you to apply for this opportunity.

  • Handle incoming calls from customers in a professional and courteous manner.
  • Resolve customer complaints and concerns in a timely and effective manner.
  • Provide product information and answer customer questions in a knowledgeable and helpful way.
  • Upsell and cross-sell products to customers to meet sales targets.
  • Work collaboratively with colleagues to achieve team goals and objectives.

Key Requirements:

  • A high school diploma or equivalent is required.
  • Previous experience in a call center environment is preferred.
  • Excellent communication and interpersonal skills are essential.
  • The ability to work in a fast-paced environment is necessary.
  • Proficiency in using technology, such as computers and telephones, is required.
  • Strong problem-solving and analytical skills are a must.
  • The ability to multitask and prioritize tasks effectively is crucial.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading organization in the industry.
Responsibilities

As a Customer Service Associate, you will be responsible for:

  • Handling customer inquiries and resolving issues.
  • Providing product information and answering customer questions.
  • Upselling and cross-selling products to customers.
  • Working collaboratively with colleagues to achieve team goals and objectives.
Requirements

The ideal candidate will have:

  • Excellent communication and interpersonal skills.
  • The ability to work in a fast-paced environment.
  • Proficiency in using technology, such as computers and telephones.
  • Strong problem-solving and analytical skills.
  • The ability to multitask and prioritize tasks effectively.

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