Navigator Role Opportunity

2 days ago

San Juan, National Capital Region, Philippines beBeePatientCare Full time ₱32,000 - ₱48,000
Job Description

We are seeking a highly skilled and compassionate Care Coordinator to join our team. As a Care Coordinator, you will be responsible for guiding patients through complex healthcare journeys with empathy and professionalism.

Key Responsibilities:
  • Act as the primary point of contact for patients, assisting with appointment scheduling, follow-ups, and care coordination.
  • Answer patient inquiries clearly and empathetically, ensuring they feel supported throughout their treatment journey.
  • Coordinate with healthcare providers and specialists to deliver seamless patient experiences.

Care Navigation & Education

  • Guide patients through healthcare processes, including treatment options, insurance inquiries, and post-treatment resources.
  • Educate patients on available services, preventative care, and next steps.
  • Manage referrals to specialists, ensuring patients are directed to the most suitable providers for their needs.

Emotional Support & Advocacy

  • Provide compassionate listening and emotional support to patients managing complex medical issues.
  • Address concerns empathetically and advocate for patients' needs throughout their healthcare journey.

Data & Documentation

  • Accurately document patient interactions, maintain case notes, and update records in CRM and health system tools.
  • Track and report patient outcomes to identify opportunities for workflow improvements.

Process Improvement & Collaboration

  • Provide feedback to internal teams on patient needs and operational enhancements.
  • Work cross-functionally to optimize workflows and ensure efficient, high-quality care navigation.

Requirements:

  • Excellent written and verbal communication skills in English (neutral accent preferred)
  • 2+ years of experience in customer service, healthcare support, or care navigation roles
  • Strong understanding of the healthcare system and patient care processes
  • Proficiency in Google Suite, Calendly, RingCentral, and CRM or case management tools
  • Strong attention to detail with the ability to manage multi-step patient processes efficiently
  • Compassionate, patient-centered approach with emotional resilience in fast-paced situations

Preferred Qualifications:

  • Background in sales or patient onboarding
  • Familiarity with HIPAA compliance and confidentiality standards
  • Experience using Slack, Zoom, and other virtual communication tools

As a remote work arrangement, you will have the flexibility to work from anywhere and enjoy a healthy work-life balance.

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