Tech Support Specialist Role

1 day ago

San Juan, National Capital Region, Philippines beBeeExpert Full time ₱2,500 - ₱5,000
Technical Expertise Wanted

We're seeking a skilled professional to provide top-notch support for our customers. This role involves troubleshooting technical issues, simplifying complex problems into actionable steps, and enhancing the overall customer experience.

Key Responsibilities:

  • Offer expert support on various products, resolving customer concerns via live chat and tickets.
  • Simplify technical issues of varying complexity into easy-to-follow steps for customers of all skill levels.
  • Contribute to projects that enhance the customer experience based on evolving needs.
  • Keep updated on product updates, services, features, and web hosting technologies to assist customers effectively.

Requirements:

  • Fluent in English (C1 or native), written and spoken.
  • Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional solutions.
  • Exceptional communication skills.
  • Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels, and website troubleshooting).

Benefits:

  • Personal Growth: Unlimited learning opportunities, including 3-week trainings, access to platforms like Reforge and Scribd, global conferences, feedback culture, digital libraries, and industry-leading subscriptions.
  • Flexibility: Enjoy working from home with flexible rotating timelines to balance personal priorities.
  • Wellness: Prioritize your health with company-provided sick days and recharge leave.
  • Celebrations: Recognize hard work with company events, team-building experiences, and milestone gifts.

About You:

  • You care deeply about your work and finding purpose in making online success possible for anyone.
  • You own your growth, continuously learning and improving yourself.
  • You approach problems critically, proposing solutions driven by curiosity and creativity.
  • You adapt quickly through changes in a fast-paced environment.
  • You navigate challenges with resilience and resourcefulness, turning obstacles into opportunities.

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