Language Liaison Specialist

3 days ago

Pasig, National Capital Region, Philippines beBeeLiaison Full time ₱800,000 - ₱1,200,000

Language Liaison Specialist

Job Description

This role involves acting as the primary point of contact for clients, providing seamless communication and relationship management.

  • Translate client goals into actionable project deliverables and serve as their trusted advisor.
  • Collaborate closely with the development team; align expectations and keep tasks flowing smoothly.
  • Maintain strict adherence to project scope; manage and document any change requests.
  • Develop and share regular project status updates—weekly or as appropriate—with both clients and leadership
  • Build and maintain project timelines using appropriate tools, and drive projects to meet deadlines
  • Proactively identify and resolve issues before they escalate to customer support or sales.
  • Ensure successful project launches with minimal QA revisions.
  • Maintain internal metrics: clear out non-contact clients weekly; limit escalations to zero or one per quarter.
  • Support both client-facing and internal web-related initiatives.
  • Foster collaboration across all teams to meet or exceed client expectations.
  • Apply industry best practices to propose improvements that elevate client outcomes.

The ideal candidate will have:

  • Proven experience managing multiple client projects simultaneously
  • Strong verbal and written communication skills; able to explain technical concepts clearly.
  • Background in customer support, preferably with at least one year serving clients.
  • Skilled at juggling priorities and meeting deadlines in a dynamic environment.
  • Detail-oriented, goal-driven, and adaptable.
  • Team player with a consistently positive and coachable attitude.

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