Chief Customer Retention Officer

4 days ago

Iloilo City, Western Visayas, Philippines beBeeCustomerSuccessManager Full time ₱2,500,000 - ₱4,500,000
Customer Success Manager Role

We are seeking a Customer Success Manager to join our team within the Client Solutions Division. This role is crucial in reducing customer churn and driving growth by enabling customers to achieve success using our services and products.

  • Monitor customer satisfaction and product usage across touchpoints.
  • Propose and implement data-informed strategies to reduce churn.
  • Develop and maintain an end-to-end customer journey map.
  • Conduct competitive analysis and customer data reviews.
  • Collaborate with internal teams to address challenges and share insights.
  • Recommend solutions that motivate product adoption and loyalty.
  • Guide onboarding and helpdesk support with customer-centric input.
  • Identify upsell and cross-sell opportunities.
  • Address customer issues with a proactive mindset.
  • Drive continuous improvement in customer success processes.

Requirements:

  • Strong empathy, emotional intelligence, and communication skills.
  • Ability to analyze and interpret customer data.
  • 2-5 years in sales or customer support, with 1+ year in a leadership role preferred.
  • Excellent time management and cross-functional collaboration skills.
  • Results-oriented with a can-do attitude.

What We're Looking For:

  • Proactive and outcome-oriented individual.
  • A problem-solver.
  • Someone who can work effectively under pressure and resolve issues efficiently.
  • Passionate about continuous improvement, consistently seeking opportunities to enhance processes and systems.
  • Skilled in collaboration and communication, working effectively with diverse teams and stakeholders.

About Us:

We offer a dynamic and innovative environment where you can grow and make a real impact in legal tech. Join us today and take the next step in your career.

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