Customer Service Representative

6 days ago


Tarlac City, Central Luzon, Philippines Metacom Careers Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our organization, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Handle Customer Inquiries: Respond promptly and professionally to customer inquiries via phone, email, or chat, addressing their concerns and resolving issues in a timely manner.
  • Process Customer Orders: Accurately and efficiently process customer orders, maintaining high levels of productivity and quality.
  • Resolve Customer Issues: Escalate complex issues as needed, working collaboratively with internal teams to resolve customer complaints and concerns.
  • Maintain Accurate Records: Maintain accurate records of customer interactions and transactions, ensuring compliance with regulatory requirements.
Requirements

To succeed in this role, you should possess the following skills and qualifications:

  • No Experience Required: We welcome applicants from diverse educational backgrounds, with no prior BPO experience necessary.
  • Excellent Communication Skills: Possess good communication and interpersonal skills, enabling you to effectively interact with customers, colleagues, and stakeholders.
  • Problem-Solving Abilities: Demonstrate excellent problem-solving and decision-making abilities, navigating complex customer issues with ease.
  • Willingness to Learn: Be willing to learn and thrive in a fast-paced environment, embracing new challenges and opportunities for growth.
Benefits

We offer a competitive package that includes:

  • Competitive Salary: A salary that reflects your value to our organization.
  • Opportunity for Career Growth: Rapid career advancement opportunities for top performers.
  • HMO Benefits: Comprehensive health insurance with three free beneficiaries from day one.
  • Flexible Work Schedule: A range of shift schedules to accommodate your needs, including day, mid, and night shifts.
  • Easy Accounts Available: Access to easy account management tools.
  • Retirement and Life Insurance: Comprehensive retirement and life insurance plans for eligible staff members.
  • Company Sponsored Trips: Opportunities to participate in company-sponsored trips or retreats.


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