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Customer Service Representative

2 weeks ago

Tarlac City, Central Luzon, Philippines Neksjob Full time

Job Title: Customer Service Representative

Neksjob Overview:

Neksjob is a leading provider of customer support solutions, dedicated to delivering exceptional service experiences for our clients.

Job Summary:

We are seeking a skilled Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing timely and effective assistance to our customers via phone.

Key Responsibilities:

  • Respond to customer inquiries in a professional and courteous manner.

  • Gather information from customers to resolve issues efficiently.

  • Provide product or service information to customers as needed.

  • Troubleshoot technical issues with products or services.

  • Document all interactions with customers.

Requirements:

To succeed in this role, you must have the following qualifications:

  • A 2-year college degree or equivalent.

  • At least six months of experience in a call center environment.

  • Basic computer navigation skills.

  • Excellent communication and interpersonal skills.

Benefits:

Neksjob offers a competitive salary package, including:

  • A salary that reflects your skills and experience.

  • Night differential pay.

  • Loyalty benefits.

  • Christmas gift and inclusion benefits.

  • Diversity benefits.

  • Paid sick and vacation leaves.

  • HMO coverage.

  • Life insurance.

  • A retirement plan.