Data Intelligence Support Specialist

2 days ago

Cavite City, Calabarzon, Philippines beBeeSupport Full time ₱7,200 - ₱7,800

The ideal candidate will be proactive and efficient in problem-solving, with experience supporting critical business systems and collaborating directly with clients. They will be responsible for acting as the primary point of contact for client inquiries related to Anaplan, resolving technical and functional issues, and maintaining supported models.

Key Responsibilities:
  • Act as the main point of contact for client inquiries related to Anaplan.
  • Resolving both technical and functional issues efficiently.
  • Maintaining and enhancing supported Anaplan models.
  • Managing the full support ticket lifecycle using internal tools and adhering to SLAs.
  • Collaborating with consultants and technical teams on escalated or complex issues.
  • Delivering user training and reinforcing best practices across client teams.
  • Contributing to an internal knowledge base and documentation to support team efficiency.
  • Assisting in onboarding and mentoring junior support analysts.
Requirements:
  • Bachelor's degree in a relevant field such as business, information systems, finance, or a related field.
  • Certified in Anaplan Level 2 Model Building.
  • 2–4 years of experience in a support role for SaaS or enterprise platforms, preferably in a managed services or client-facing environment.
  • Hands-on experience supporting Anaplan in a production environment.
  • Strong communication, engagement, and relationship management skills.
  • Analytical and service-oriented, with solid troubleshooting ability.
  • Familiar with IT Service Management (ITSM) practices and providing platform support in structured environments.
  • Fluent in English; additional language proficiency is a plus.
Preferred Qualifications & Experience:
  • Exposure to ITIL-aligned support models and frameworks (Incident, Problem, Change Management).
  • Experience using ITSM tools such as ServiceNow, Jira Service Management, Zendesk, BMC Remedy.
  • Familiarity with scripting, APIs, and integration tools (e.g., Anaplan Connect).
  • Background supporting business domains such as finance, supply chain, or workforce planning.
About Keyrus:

Keyrus is an international consulting firm specializing in data intelligence and digital solutions. With a presence spanning 20 countries and over 3000 professionals, Keyrus delivers innovative projects across industries.

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