Remote Communications Specialist

2 weeks ago

Porac, Philippines beBeeCustomer Full time ₱288,000 - ₱3,324,000
Community Phone is building a communications platform for communities in America. We are your hair salon's business line, how your auto-body shop texts you or gets appointments, your local government agency's operations line, and your mom's phone that she sometimes answers on her computer. Our team is ~80 people strong, across 15 countries. We are growing quickly, backed by Y Combinator Accelerator and its Continuity Fund. We are customer-obsessed to the core. When we had a major network outage, everyone from recruiters to engineers to marketers to customer support agents got on the phone with our customers. Our team exemplifies our purpose.
We are hiring Customer Support Representatives who love to delight landline users. An advanced command of the English language is required for this role. You will be responsible for tracking customer concerns, identifying trends, and driving calls. You will work cross-functionally to remove customer obstacles and ensure every customer has an extraordinary experience.
Key Responsibilities:
  • Track customer concerns, identifying trends, and driving calls
  • Work Cross-Functionally to remove customer obstacles
  • Ensure every customer has an extraordinary experience
  • Understand why customers wish to cancel and work on solutions to keep customers satisfied
  • Listen for opportunities to upsell our customers on additional products and services that will save them money and solve their issues
  • Calm Under Pressure, excellent at establishing rapport, and comfortable chatting with a variety of people
  • Kind to your core
  • Able to Adapt quickly to change
  • Excellent in both Verbal and Written English Communication skills
  • A Skilled Multitasker and Organizational by nature
  • Experience with Zendesk, Hubspot or similar technology

Our shifts are US timezone based, we are open every day from 9 am EST to 9 pm EST, you can expect to work on weekends on a rotating basis. Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus. We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.
We prioritize Efficiency in everything. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values. We take decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.
We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders. We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products. We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

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