
Data-Driven Decision Support Specialist
10 hours ago
We are seeking a forward-thinking Senior Client Insights Analyst to support our newly created regionalised structure. This role is not traditional reporting: the ideal candidate will serve as a strategic partner to the business, helping to design scalable insight engines, prototype decision-support systems, and lead the next wave of analytics across high-impact problem spaces.
Duties and Responsibilities:- Partner with internal client leads and external stakeholders to define analytical needs and translate them into high-impact deliverables
- Develop and maintain tailored dashboards, cohort trackers, and insight narratives that reveal commercial and operational levers
- Lead deep dives into performance variability, liquidation trends, customer segments, and treatment outcomes
- Deliver strategic presentations to client stakeholders with clear recommendations and hypotheses for testing
- Build and refine repeatable insight models that support benchmarking, campaign planning, and forecasting
- Mentor junior analysts in developing storytelling, interpretation, and client-facing analytics skills
- Play a lead role in driving cross-client insight standardisation and reporting automation
- Presents findings directly to client stakeholders in recurring forums and bespoke sessions
- Translates data into compelling narratives, offering recommendations rooted in behavioural trends and financial performance
- Builds trust through clear, commercially relevant storytelling that supports client decisions
- Responds dynamically to client questions, developing new lenses and views as their needs evolve
- Bachelor's degree in Data Science, Economics, Statistics, Business, or a related field
- 7+ years of experience in analytics, with a clear focus on client-facing, commercial, or strategic work
- Expert-level SQL, with proven experience extracting and transforming large datasets
- Strong communication skills, with a track record of presenting insights to external stakeholders
- Deep understanding of cohort analysis, performance attribution, and outcome modelling
- Skilled in Tableau or similar BI tools, with the ability to build intuitive and visually engaging dashboards
- Able to work independently and prioritise long-term value over short-term output
- Proven experience mentoring peers and contributing to a collaborative analytics culture
We respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.
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