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Quality Assurance Specialist

7 days ago

Makati City, National Capital Region, Philippines RBT Consulting Corporation Full time

At RBT Consulting Corporation, we are seeking a highly skilled Quality Assurance Specialist to join our team.

Job Description
  • As a Quality Assurance Specialist, you will be responsible for implementing and ensuring the quality assurance standards and processes are achieved.
  • You will work on KPIs, statistics, lead generation analytics, and campaign testing for both manual and automated testing.
  • Collaborate with sales/call center/marketing teams to reproduce, analyze, and debug issues.
  • Demonstrate ownership and accountability through self-directed task management.
  • Review functional/operational requirements for lead generation, sales, and advertising campaigns.
  • Automation Testing: Determine which test campaigns and calls under what statistics will improve effectiveness and efficiency for lead generation and sales analytics.
  • QA of Calls & Chats LeadGen of Call Center Department.
Requirements
  • Entry-Level: minimum of 1-2 years professional experience (BPO, Corporate, LeadGen, Agency).
  • Excellent verbal and written communication skills.
  • Business analysis and requirements gathering abilities.
  • Familiarity with Meta Advertising & Analytics.