IT Support Engineer for Regional Areas

2 weeks ago


Taguig, National Capital Region, Philippines Strategic Networks Inc. Full time

Job Description:

We are seeking a highly motivated IT Support Engineer for Regional Areas to join our team at Strategic Networks Inc.

In this role, you will work closely with the Field Support Engineer, Dispatch, and Service Desk teams to attend and resolve all service requests assigned per region or area.

As a technical expert, you will be responsible for remotely guiding installations on our client's IT Shared System, responding to and resolving incident tickets assigned by I.T. Dispatch Coordinators and Service Desk Engineers within agreed SLA's.

Additionally, you will monitor equipment, prepare purchasing requests for materials needed for each project, and write daily and monthly reports regarding maintenance work provided.

Main Job Functions:

  • Respond to and resolve technical issues in a timely and professional manner.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Develop and maintain a high level of technical expertise to provide value-added solutions to clients.
  • Work collaboratively with Field Support Engineers to ensure seamless delivery of services.
  • Communicate effectively with clients regarding technical issues, progress, and resolution.
  • Maintain accurate records of maintenance work performed and submit reports as required.

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