Short-Term Rental Guest Experience Specialist

16 hours ago


Davao City, Davao, Philippines beBeeHospitality Full time $9,600 - $12,000
Job Description:

As a key member of our hospitality management team, you will be responsible for providing exceptional guest experiences. This vital role involves being the first point of contact for guests, ensuring their stays are seamless and memorable.

Key Responsibilities:
  • Respond promptly to guest inquiries and communications via various channels.
  • Answer phone calls in a professional and courteous manner.
  • Effectively resolve guest issues to ensure high levels of satisfaction.
  • Coordinate with internal teams to maintain high standards of service.
  • Accurately update reservations for proper accounting.
  • Liaise with platforms like Airbnb and VRBO to resolve any channel-specific issues.
Qualifications:Required Skills and Qualifications:
  • Proficiency in operating multiple online travel agency (OTA) booking channels.
  • Experience with short-term rental property management systems such as Guesty.
  • Fluent English skills in both writing and speaking.
  • Knowledge of Google Workspace applications including Gmail, Google Sheets, and Google Docs.
  • Strong problem-solving skills and customer-focused mindset.
  • Ability to work independently and manage multiple tasks effectively.
Work Hours and Location:
  • Full-time positions available, requiring a commitment of 40 hours per week.
  • Two shifts available: one overnight shift and one daytime shift.
Salary and Benefits:
  • Competitive monthly salary range: $800-$1,000 USD based on experience.
  • Two weeks of paid vacation after the six-month probationary period.
  • A fun and engaging work culture.
  • Potential for performance bonuses.
  • 13 months of annual pay.
Additional Requirements:
  • Dedicated workspace with minimal distractions.
  • Access to dual monitors for enhanced multitasking and efficiency.
  • Reliable high-speed internet connection and backup plan.
  • Computer capable of handling necessary software and tasks.
  • Familiarity with Google Workspace applications is essential; knowledge of Guesty and Slack is beneficial.


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