Business Process Expert

3 days ago

Caloocan City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱1,200,000 - ₱1,500,000
Job Description

We are seeking a highly skilled and experienced professional to join our Customer Experience team as a Payroll Support Specialist. In this role, you will be responsible for providing exceptional customer support and ensuring the accuracy of payroll information.

Key Responsibilities:
  • Respond to and resolve customer inquiries and issues related to payroll processing in a timely and efficient manner.
  • Collaborate with the wider squad and support team to provide best practice system use and education to all customers.
  • Proactively analyze and understand product functionality across the platform and logic in detail; testing in platforms to identify user error/system logic and related root causes by maintaining comprehensive awareness of product changes and enhancements.
  • Conduct/triage customer support issues and assign to the appropriate team or resolve where possible.
  • Escalate issues related to bugs or product logic/functionality concerns as necessary, in collaboration with Seniors/Team Leads and the Product Team.
  • Work with customers across multiple channels (email, chat, phone) to understand their organizational workflow and how the platform can support them to maximize their people processes.
  • Utilize internal tools such as Zendesk, Salesforce, and other systems for maintaining records, ticket investigations, and referencing customer interactions, transactions, comments, and complaints in accordance with service level agreements (SLAs).
Requirements

To succeed in this role, you will need to possess the following skills and qualifications:

  • 1-2 years experience with proven results in a fast-paced customer service/support environment across live chat and email.
  • Relevant Australian payroll experience e.g. KeyPay/Employment Hero.
  • Prior exposure to customer experience within a SaaS (Software as a Service) environment.
  • Exposure to working in fluid, high-change and high-velocity environments.
  • Problem-solving skills with a sound and thorough approach to troubleshooting.
  • Ability to manage competing priorities, working autonomously; requesting assistance where needed.
  • Strong and polished verbal and written communication skills.
Benefits

As a member of our team, you will enjoy the following benefits:

  • Remote work flexibility, allowing you to own your time and impact.
  • Access to cutting-edge tools to amplify your work, knowledge, and outputs.
  • The opportunity to surround yourself with ambitious, outcome-driven colleagues who challenge you to do your best work.
  • ESOP (employee share options) in one of the world's fastest-growing tech companies.
  • A wide range of benefits, including a generous paternity leave policy, subsidized egg freezing, WFH office expense budget, and outstanding learning & development opportunities.
What We Value

At our company, we celebrate diverse perspectives and experiences. We invite people of all backgrounds and identities to apply for this position.

  • Business Process Expert

    6 days ago

    Makati City, National Capital Region, Philippines beBeeBusiness Full time $800,000 - $1,200,000

    Job Title: Business Process ExpertWe are seeking an experienced Business Process Expert to join our team. The ideal candidate will have a proven track record of ensuring the timely and cost-effective delivery of new applications, enhancements to existing applications, and maintenance of corporate technology systems.Key Responsibilities:Manage internal and...

  • Automation & Business Process Optimization Expert

    3 days ago

    Caloocan City, National Capital Region, Philippines beBeeProcess Full time $100,000 - $150,000

    Job TitleAutomation & Process SpecialistAn Expert in Efficient OperationsWe are looking for a highly skilled professional to join our team as an Automation & Process Specialist. This role is ideal for someone who is passionate about streamlining processes and improving operational efficiency.About the RoleIn this position, you will be responsible for...

  • Process Optimization Expert

    3 days ago

    Caloocan City, National Capital Region, Philippines beBeeAutomation Full time ₱4,000,000 - ₱8,000,000

    Job Title: Automation SpecialistDescription:We are seeking an expert automation specialist who will play a pivotal role in streamlining our business processes.This role is ideal for someone who excels at designing and implementing cross-platform automations that integrate various tools and platforms.Key Responsibilities:Partner with operations and...

  • Process Development Manager

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Global Strategic Business Process Solutions Full time ₱300,000 - ₱500,000 per year

    Job RequirementsJob Responsibilities Global Strategic Business Process Solutions

  • Business Growth Expert

    3 days ago

    Caloocan City, National Capital Region, Philippines beBeeFinancial Full time ₱600,000 - ₱1,250,000

    Unlock Your Financial Potential as a Business Growth ExpertAbout the Role:This is an exceptional opportunity for ambitious professionals to develop their skills and expertise in financial advisory services.We're seeking individuals with a passion for helping people build wealth and grow their businesses. As a key player in our team, you'll have access to a...

  • Business Process Manager

    1 week ago

    Caloocan City, National Capital Region, Philippines Innov Block Dev Corp Full time ₱640,000 - ₱960,000 per year

    Do you enjoy fixing processes, improving systems, and making work more efficient?We are looking for a Business Process Manager to manage and improve manual systems in our restaurants, commissary, and bakery.What you will do:Lead and monitor manual SOPs (inventory, cashiering, purchasing, costing, HR forms).Audit and check documents, logs, and reports to...

  • Expert Process Optimizer

    3 days ago

    Makati City, National Capital Region, Philippines beBeeProcess Full time $60,000 - $80,000

    Job Opportunity: Process Optimization Expert">Job Description:We are seeking a highly skilled Process Optimization Expert to join our team. This is an exciting opportunity to drive business growth and improvement through process analysis, optimization, and implementation.The successful candidate will be responsible for leading cross-functional teams in...

  • Business Process Expert

    1 week ago

    Mandaluyong City, National Capital Region, Philippines beBeeCustomer Full time ₱1,500,000 - ₱3,000,000

    We are a leading provider of contact center and back office services.Our mission is to help businesses work more efficiently.We combine the best people, efficient processes, and automation to drive business growth and confidence.Simplifying operations, improving performance, and driving meaningful change worldwide is our purpose.Key Responsibilities:

  • Business Process Optimizer

    1 week ago

    Makati City, National Capital Region, Philippines beBeeSystem Full time ₱4,000,000 - ₱8,000,000

    System Improvement RoleWe are seeking a detail-oriented Junior System Analyst with a passion for technology and foundational understanding of financial systems.The successful candidate will analyze, document, and improve business and system processes for FinTech and/or banking-related platforms.Gathering and analysis of business and technical...

  • Automating Business Process

    2 days ago

    Caloocan City, National Capital Region, Philippines beBeeAutomation Full time $100,000 - $150,000

    Workflow Automation SpecialistOur team is working to enhance our business processes by implementing automated solutions. We are seeking a skilled professional to design and build workflow automations using n8n, Python, and JavaScript.The ideal candidate will have experience in e-commerce, DTC, or Amazon marketplace tooling, as well as proficiency in building...