Head of Service Alignment
4 days ago
**Head of Service Alignment**
We are seeking an experienced Head of Service Alignment to join our team at Intelassist Inc. This role requires a strategic thinker who can align customer services, sales, and support with business needs.
Main Responsibilities:
- Develop and implement strategies to align customer services, sales, and support with business needs.
- Drive business growth through excellent customer service and support.
- Align resources with business needs and develop executive management team performance.
- Identify business opportunities and drive the development of proposals to grow the business.
- Manage periodic business reviews and live the mission and vision of the organization.
- Establish, approve, and implement long-term vision and strategies.
- Communicate effectively and build strong relationships with all stakeholders, across all levels, and all departments.
Requirements:
- Candidate must possess at least a Bachelor's/College Degree in any field.
- Intermediate to advanced expertise in Microsoft Excel is required.
- Strong sales and customer service domain experience and excellent people management skills.
- Related experience working as a BPO Operations Director for a minimum of 5 years.
- Experience in team management and performance management.
- Strong decision-making and problem-solving skills.
- Must have excellent verbal and written English communication skill.
- Strong organizational skills.
- High level of integrity and honesty.
- Optimism, calmness, and flexibility.
About Us
We value your effort and aim to empower you. We believe in growing together and providing a supportive work environment.
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