
Collection Team Member
6 days ago
Job Overview
Ista-Personnel-Solutions is dedicated to delivering exceptional results while prioritizing employee satisfaction and work-life balance. Our company culture focuses on long-term success and life-long learning.
Responsibilities:
- Deliver professional and courteous communication with patients regarding outstanding copays and balances.
- Collaborate closely with front office staff and agents to support overall billing and collection efforts.
- Maintain accurate records of all communication and payment arrangements in the system.
- Meet or exceed performance goals related to collections and customer satisfaction.
- Handle sensitive patient financial data with discretion and integrity.
Requirements:
- A minimum of 6 months BPO experience handling a Voice Account is required.
- Collections experience is an asset.
- Excellent verbal and written English skills are essential.
- Basic MS tools knowledge, including Excel, Word, and Outlook, is necessary.
- Being amenable to working onsite in Makati is a requirement.
- Willingsness to work night shifts is also required.
What We Offer:
- A competitive salary.
- Health Insurance with free dependents.
- Night differential.
- Attendance Bonus.
- Paid time off.
- Convertible to cash leave credits.
- Performance Appraisal.
- Work-life balance.
- A focus on growing your career path with us.
- We encourage you to follow your passions and learn new skills.
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