Optimize Email Deliverability Specialist

11 hours ago

Mabalacat, Central Luzon, Philippines beBeeEmail Full time $80,000 - $100,000
Role Overview

About the Email Solutions Specialist

This role offers a great experience, a fast-paced environment, meaningful responsibilities, and opportunities for growth.

You will be a key contributor to our marketing department, supporting the Account Manager in various duties. Your work will be integral to achieving brand goals and driving long-term company growth.

As an Email Solutions Specialist, you will be responsible for setting up and optimizing email campaigns using our platform, providing guidance on best practices, troubleshooting technical issues, and assisting with IP management, authentication protocols, and sender reputation monitoring.

Key Responsibilities:

  1. Assist clients in setting up and optimizing email campaigns using our platform.
  2. Provide guidance on email deliverability best practices, including sender reputation management, authentication (SPF, DKIM, DMARC), and IP management.
  3. Troubleshoot email-related issues, working with both customers and internal teams to resolve technical problems.
  4. Educate customers on email compliance standards (CAN-SPAM, GDPR).
  5. Collaborate with product and development teams to improve platform features and address client feedback.
  6. Create and manage visual email automation workflows within the chosen email platform, as well as in Google Slides, Vibe, or any other collaborative tool.
  7. Conduct training sessions and create documentation to enhance user adoption and success.
  8. Monitor email performance metrics and recommend strategies to improve engagement and deliverability.

Required Skills and Qualifications

Qualifications:

  1. 2+ years of experience in email operations, deliverability, or a related role at a SaaS company or digital agency.
  2. Strong understanding of IP management, email authentication protocols (SPF, DKIM, DMARC), and sender reputation.
  3. Familiarity with email marketing platforms, ESPs, and SMTP relay services.
  4. Experience troubleshooting email deliverability issues and working with ISPs or anti-spam services.
  5. Knowledge of email compliance regulations (CAN-SPAM, GDPR).
  6. Excellent communication skills with the ability to explain technical concepts to non-technical users.
  7. Ability to work cross-functionally with customer support, product, and development teams.

Preferred Skills:

  1. Experience with email analytics tools and monitoring platforms.
  2. Basic knowledge of HTML/CSS for email template troubleshooting.
  3. Familiarity with API integrations related to email services.

Benefits

Company Benefits:

  1. Monthly Company Bonus Program.
  2. Paid Vacation Leave.
  3. Holiday Bonus.

Requirements

Home Office Requirements:

  1. A stable internet connection with at least 50 Mbps postpaid.
  2. Backup Internet Connection.
  3. Computer with at least 16 GB RAM and Intel i5 core processor or equivalent.
  4. Noise-Cancelling Headset.
  5. Power Backup.
  6. Dual Monitor.
  7. Camera.

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