Messaging Security Expert

2 days ago

General Santos, Soccsksargen, Philippines beBeeCompliance Full time $80,000 - $100,000
Compliance & Monitoring Specialist

About Us

We are a leading global cloud communications platform that enables businesses to connect with their customers through mobile messaging, voice, and email.

We make it easy for businesses to verify users, craft omnichannel campaigns, and connect with their customers reliably and securely at every step of their journey.

We value teamwork, innovation, and customer satisfaction. Our Compliance and Monitoring team plays a critical role in ensuring our customers can use their accounts to their full potential while keeping our platform free of bad actors.

In this role, you will become highly skilled in identifying non-compliant messaging and detecting fraudulent activity. You will monitor messaging compliance in real-time, provide verification for new account sign-ups, and verify changes to customer-registered business information.

Your key responsibilities include:

  • Monitoring and approving live message content for customers, looking for possible fraud, spam, and phishing content.
  • Detecting and reporting fraudulent activity and taking appropriate actions to block accounts.
  • Staying up-to-date on new compliance updates and sharing best practices with teams across the business.
  • Identifying opportunities to educate customers about content guidelines and texting responsibly, working hand-in-hand with support teams.

This role requires:

  • A keen eye for detail and accuracy in reviewing messages and assessing risks.
  • The ability to assess message/account reviews holistically, considering both immediate risks and long-term impacts to the business.
  • Strong communication skills to share concerns and opportunities with team members and leaders across the organization.
  • The capacity to anticipate customer needs and provide guidance and suggestions to enhance their success on the platform.

Qualifications include:

  • English as your primary language (secondary languages are a plus).
  • At least one year of experience providing live chat customer support for a software/SaaS platform or equivalent.
  • Experience in a similar role, particularly one requiring exceptionally high detail orientation.
  • Critical thinking, communication, and creative problem-solving skills.
  • The ability to learn new software platforms quickly.
  • Proven experience working autonomously.
  • A self-starter attitude, positivity, and ability to continuously develop and adapt to a growing team.
  • High organization skills, prioritizing tasks effectively, and managing schedules.
  • Familiarity with live chat, customer ticketing platforms, and CRM platforms.

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