Global Excellence Centre Director
6 days ago
We are seeking a highly experienced professional to lead our Global Excellence Centre's service delivery strategy. The ideal candidate will have significant experience in the service industry, ideally with global experience and knowledge of different standards and practices.
The successful candidate will be responsible for driving excellence in GEC service delivery, positioning GEC as a centre of excellence globally, and supporting the implementation of the global S&A strategy. This is a key role within the Global Excellence Centre, and the right person will have a strategic mindset, excellent influencing and collaboration skills, and strong interpersonal skills.
The responsibilities of this role include:
- Developing and implementing standards ways of working for the Service Line, including governance and assurance across the discipline using standardized process and best practices.
- Achieving alignment with the Global Procedures and driving efficiency through standardization and automation of service delivery.
- Supporting the Service Transition Director in migrating prioritized activities from country to GEC.
- Driving service community to enhance capability development & technical skillset in line with professional standards.
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Global Excellence Centre Director
6 days ago
Cebu City, Central Visayas, Philippines Arcadis Full timeCompany OverviewArcadis is a leading global consultancy that delivers sustainable design, engineering, and management solutions for natural and built assets. Our company values are centred around empowering our employees to be their best selves and making a positive impact on the environment.
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Service Delivery Strategist
6 days ago
Cebu City, Central Visayas, Philippines Arcadis Full timeThe Service Director role at Arcadis is a key position within the Global Excellence Centre (GEC). The GEC is responsible for driving excellence in service delivery across the globe. This involves standardizing processes, automating tasks, and ensuring high-quality project deliverables. As a Service Director, you will play a critical role in shaping the...
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Call Centre Operations Manager
7 days ago
Cebu City, Central Visayas, Philippines Edlution Pte Ltd Full timeJob SummaryWe are seeking a highly skilled Call Centre Operations Manager to oversee daily call centre operations, ensuring efficiency, service quality, and customer satisfaction. As a key member of our team, you will be responsible for managing KPIs, mentoring staff, handling escalations, and collaborating with various departments to enhance service...
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Office and Facilities Director
21 hours ago
Cebu City, Central Visayas, Philippines Auto Global Full timeAuto Global is seeking an experienced Office and Facilities Director to lead our administrative team and ensure the smooth operation of our office and facilities.Responsibilities:Supervise and mentor administrative staffConduct training sessions to enhance team performancePrepare regular reports on administrative operationsEnsure compliance with local...
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GEC Service Director
7 days ago
Cebu City, Central Visayas, Philippines Arcadis Full timeOn-site - Cebu 1-3 Yrs Exp Diploma Full-timeJob DescriptionDescriptionLocation can be in Philippines, India or RomaniaArcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone...
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GEC Service Director
7 days ago
Cebu City, Central Visayas, Philippines Arcadis Full timeNegotiableOn-site - Cebu 3-5 Yrs Exp Diploma Full-timeJob DescriptionArcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of...
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GEC Service Director
7 days ago
Cebu City, Central Visayas, Philippines Arcadis Full timeOn-site - Cebu 1-3 Yrs Exp Diploma Full-timeJob DescriptionLocation can be in Philippines, India or RomaniaArcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an...
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Operations Director
2 days ago
Cebu City, Central Visayas, Philippines Wipro Digital Operations and Platforms Full timeAt Wipro Digital Operations and Platforms, we are seeking a highly experienced Operations Director to oversee multiple lines of business, ensuring smooth operations and alignment with business objectives. The ideal candidate will have more than 5 years of experience in a management position, with at least 2 years in an Ops Manager role handling over 200+...
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Director of Customer Experience
3 days ago
Cebu City, Central Visayas, Philippines Continuum Global Solutions, LLC Full timeWelcome to Continuum Global Solutions, where our mission is to deliver customer care services that exceed our clients' expectations. We are committed to providing world-class voice, chat, email, and social technologies to improve our customers' experience.We are seeking an experienced Site Director for Operations who can lead and oversee day-to-day...
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Director of Delivery Excellence
6 days ago
Cebu City, Central Visayas, Philippines Conduent Full timeWe are seeking a talented individual to join our team as a Director of Delivery Excellence. As a member of our leadership team, you will play a critical role in driving business results and delivering exceptional customer experiences.Key AccountabilitiesLeads through subordinate managers, executing business plans and contributing to strategy...
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Global Operations Director
6 days ago
Angeles City, Central Luzon, Philippines On Spot Global Corporation Full timeAbout the RoleWe are looking for a highly skilled Global Operations Director to join our team. As a key member of the On Spot Global Corporation team, you will be responsible for leading and elevating our customer service operations. The ideal candidate is a results-driven leader with a strong passion for delivering outstanding customer experiences. This...
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Service Delivery Excellence Leader
6 days ago
Cebu City, Central Visayas, Philippines Arcadis Full timeAbout the RoleWe are seeking a highly experienced Service Delivery Excellence Leader to join our team at Arcadis. As a key member of our Global Services organization, you will play a critical role in driving excellence in service delivery within our service area.As a leader, you will be responsible for developing and implementing standards of work for the...
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Service Delivery Excellence Leader
6 days ago
Cebu City, Central Visayas, Philippines Arcadis Full timeAbout the RoleThis is a key leadership position within our Global Excellence Centre, responsible for driving service delivery excellence, innovation, and sustainability. We're looking for an exceptional professional with a track record of delivering high-quality results in a fast-paced environment.The successful candidate will be accountable for developing...
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Head of Service Excellence and Quality
6 days ago
Cebu City, Central Visayas, Philippines Arcadis Full timeKey ResponsibilitiesThe Service Delivery Excellence Leader will be responsible for:Developing and implementing standards of work for the Service Line, including governance and assurance across the discipline using standardized processes and best practices.Leading continuous improvement initiatives to enhance service delivery quality.Driving adoption of...
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Training and Operational Excellence Director
6 days ago
Angeles City, Central Luzon, Philippines TOA Global Full timeAbout UsWe are TOA Global, a company that values diversity and inclusion in all aspects of our organization. We believe that by fostering an environment that values and celebrates individuals from diverse backgrounds, we unlock innovation, drive creativity, and amplify our ability to serve our customers and communities with excellence.We are seeking a...
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Senior Sales Director
6 days ago
Cebu City, Central Visayas, Philippines Global Payments, Inc. Full timeAbout the RoleAt Global Payments, Inc., we strive to empower businesses and individuals through innovative payment solutions. As a Sales Director, you will lead our sales team in achieving remarkable results by penetrating new markets and driving revenue growth.This dynamic role involves overseeing various sales teams, including outside sales, inside sales,...
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Center Director
7 days ago
Cebu City, Central Visayas, Philippines Operation Smile Full timeThe Center Director for Operation Smile's (OS) Cebu Comprehensive Cleft Care Center of Excellence (COE) is the key leader for overseeing the establishment, operations, government and hospital relations, and development fundraising for long-term growth and success. This includes developing and executing the strategic plan for the COE and collaborating with...
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Center Director
1 week ago
Cebu City, Central Visayas, Philippines Operation Smile, Inc. Full timeThe Center Director for Operation Smile's (OS) Cebu Comprehensive Cleft Care Center of Excellence (COE) is the key leader for overseeing the establishment, operations, government and hospital relations, and development fundraising for long-term growth and success. This includes developing and executing the strategic plan for the COE and collaborating with...
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Finance and Compliance Director
2 days ago
Cebu City, Central Visayas, Philippines WHR Global Consulting Full timeAbout the RoleWe are seeking a Finance and Compliance Director to join our team at WHR Global Consulting. This role will oversee financial operations, ensure compliance with regulatory requirements, and support accurate and timely reporting. The ideal candidate will have a strong background in finance, accounting, and compliance, as well as excellent...
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Director, Operations
3 days ago
Cebu City, Central Visayas, Philippines Continuum Global Solutions, LLC Full timeSelect how often (in days) to receive an alert:At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do...