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Frontline Team Manager

2 weeks ago

Makati City, National Capital Region, Philippines Australia and New Zealand Banking Group Limited Full time

About Us

Australia and New Zealand Banking Group Limited is dedicated to improving the financial wellbeing and sustainability of our millions of customers.

Our goal is to shape a world where people and communities thrive.

About the Role

As a Support Squad Lead, you will be responsible for leading Support Coach Teams, driving customer satisfaction, and delivering business outcomes.

This role requires strong leadership skills, with a focus on developing and guiding Support Coaches to achieve high performance standards.

  • You will lead and develop Support Coach teams.
  • You will provide expert guidance and support to Support Coaches on complex customer issues.
  • You will collaborate with cross-functional teams to resolve customer queries.

We value innovation, agility, and collaboration in our team members.