Operations Leadership Team Lead
5 days ago
In Intogreat Solutions, we foster a work-life balance culture that empowers our staff to excel in their careers. Our dedication to providing the needs of our employees has led to numerous benefits.
The advantages of working with us include:
- We offer competitive salary packages and health insurance for you and up to 2 dependents.
- Group life insurance ensures your security, and paid sick and vacation leave credits give you time to recharge.
- You'll have opportunities to participate in fun events and enjoy a convenient work location accessible to daily necessities and social hangouts.
- We value your personal and professional growth, offering training and development opportunities.
Come be part of our growing team and contribute to our mission of excellence in customer experience.
Job DescriptionAs a Service Manager, you will report directly to the Operations Manager and play a pivotal role in ensuring the department meets key performance metrics. Your primary responsibility is to lead a team of Team Leaders who oversee frontline agents in a 24/7 contact center environment. You will be responsible for driving performance improvements, analyzing trends and data, and developing action plans to enhance operational efficiency.
This role requires strong leadership skills, the ability to develop and coach leaders, and a proactive approach to driving performance enhancements. You will work closely with the client, leading Monthly Business Reviews (MBRs), and identifying opportunities to improve service delivery.
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Operations Leadership Role
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Operations Team Lead
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Team Lead
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Delivery Team Lead
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Cash Allocations Team Lead
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