Multilingual Customer Support Specialist

1 week ago

Barcelona, Philippines beBeeCustomerService Full time ₱144,000 - ₱288,000
Job Description

Career Opportunities with Compass Experience Labs offer a great place to work.

Careers At Compass Experience Labs involve responding to customers through email, chat, phone, text, and social channels while creating memorable service interactions.

We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn't find a customer service partner that was as innovative as they were, they built it.

We believe customer care can have a strategic role in growing a business if you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings.

As part of our team, you will:

  • Respond to customers through various channels.
  • Demonstrate strong written and verbal communication skills in alignment with brand voice.
  • Build a strong understanding of your assigned brand's products, procedures, and resolutions.
  • Work collaboratively with team members to offer encouragement, provide answers, present customer insights and trends.

The ideal employee is compassionate, detail-oriented, friendly, open-minded, and eager to help people. They are able to learn and adapt to changing software and communicate effectively both verbally and in writing.

This position requires 85% or higher schedule adherence, meaning minimal unscheduled breaks. Real-time adherence associates monitor statuses, and all-day associates will be contacted if they are out of adherence.

This is a high-volume program, and candidates should expect to be on back-to-back calls throughout their day with limited downtime.

Requirements and Qualifications

  • High school diploma or equivalent required.
  • 12+ months of contact center experience within the last 2 years.
  • Ability to speak, read, and write in both French and English.
  • At least 1 year of work experience as French Bilingual in BPO or customer service industry.
  • Language proficiency is B2.
  • Valid language certification required for non-native speakers.
  • Permanent Residence Identification (PR ID) required for foreign nationals.
  • Familiarity with CRM systems and practices. Salesforce experience is a plus.
  • Preferably with experience working remotely.
  • Ability to see, talk, and hear in order to communicate with others to exchange information verbally and in writing.
  • Ability to perform all duties of the job while sitting and/or standing for prolonged periods of time.

Benefits

  • Career development training.
  • We promote from within, offering growth opportunities.
  • Fun, fast-growing company - come as you are.
  • Contract position with competitive wages.

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