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Experience Supervisor

1 week ago

Manila, National Capital Region, Philippines Conduent Full time

We are seeking a talented professional to join our team as a Supervisor, Customer Experience. In this role, you will have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

About the Job

This is an exciting opportunity to lead a team of dedicated professionals who are passionate about delivering exceptional customer experiences. As a Supervisor, Customer Experience, you will be responsible for managing the daily tasks of your team, including business, technical support, and production activities.

Your Key Responsibilities Will Include:

  • Assisting colleagues in achieving their goals and objectives.
  • Providing coaching and quality checks to support associate progress.
  • Evaluating and organizing information to solve problems and challenges.
  • Working within established precedents and practices.
  • Managing hiring, termination actions, and training for multiple team members.