Executive Quality Assurance Specialist

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeQuality Full time ₱3,000,000 - ₱4,000,000
Job Title

A Quality Assurance Professional

About the Role

This position is a leadership opportunity responsible for guaranteeing high-quality services and driving ongoing improvement across our operations.

Responsibilities
  • Develop, implement, and manage robust quality assurance frameworks, monitoring processes, and feedback mechanisms to drive excellence.
  • Analyze performance gaps, identify root causes, and collaborate with operational teams to execute corrective actions.
  • Evaluate service delivery consistently against client expectations and internal standards.
Qualifications
  • Experience in Quality Assurance within a BPO or call center environment, preferably in a managerial or lead capacity.
  • Expertise in developing and implementing QA frameworks, methodologies, monitoring tools, root cause analysis, and performance calibration.
  • Strong analytical skills to interpret complex data and inform recommendations for systemic improvements.

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