Technical Support Specialist
7 days ago
Job Overview
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to improve patient outcomes and population health worldwide.
Key Responsibilities:
- Provide first-level support for technical assistance and resources from internal and/or external customers.
- Communicate with end-users to clarify and define requirements.
- Resolve various routine problems and escalate complex issues to the appropriate support area for resolution.
- Maintain call information in a database using commercial software.
- Work with monthly charge-back reports.
- Schedule configuration and installation of PC workstation hardware and software.
Qualifications
- Associate's Degree in Computer Science or equivalent, or equivalent technical training.
- One year of related experience or training.
- Equivalent combination of education and experience.
- Familiarity with mainframe, distributed, PC, LAN, or telecommunications equipment and related components.
- Ability to carry out analysis and information gathering to resolve problems on routine matters.
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