Technical Support Specialist
7 days ago
About the Role:
Eteam Workforce Private Corporation seeks a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional user support via various channels.
Key Responsibilities:
- Provide timely and effective support to users through phone, email, and ServiceNow automated ticket systems
- Monitor and track all incidents and requests, prioritizing tasks to meet Service Level Agreements (SLAs)
- Liaise with other service management teams, including Problem and Change Management
- Maintain ownership of logged incidents and requests from receipt to closure, communicating progress to users
- Identify recurrent trends and advise the Problem Manager
- Support all service desk incidents and requests to meet SLAs
- Maintain a consistent high level of customer service to all stakeholders
Requirements:
- At least 4 years of experience in IT Service Desk roles
- Proficiency in using ServiceNow ticketing tools
- Excellent communication skills
- Amenability to work onsite
What We Offer:
We are committed to providing a supportive work environment that fosters growth and development. As a valued member of our team, you can expect:
- A competitive salary package
- Ongoing training and professional development opportunities
- A dynamic and collaborative work environment
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