Technical Support Specialist

7 days ago


Taguig, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

About the Role:

Eteam Workforce Private Corporation seeks a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional user support via various channels.

Key Responsibilities:

  • Provide timely and effective support to users through phone, email, and ServiceNow automated ticket systems
  • Monitor and track all incidents and requests, prioritizing tasks to meet Service Level Agreements (SLAs)
  • Liaise with other service management teams, including Problem and Change Management
  • Maintain ownership of logged incidents and requests from receipt to closure, communicating progress to users
  • Identify recurrent trends and advise the Problem Manager
  • Support all service desk incidents and requests to meet SLAs
  • Maintain a consistent high level of customer service to all stakeholders

Requirements:

  • At least 4 years of experience in IT Service Desk roles
  • Proficiency in using ServiceNow ticketing tools
  • Excellent communication skills
  • Amenability to work onsite

What We Offer:

We are committed to providing a supportive work environment that fosters growth and development. As a valued member of our team, you can expect:

  • A competitive salary package
  • Ongoing training and professional development opportunities
  • A dynamic and collaborative work environment


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