Service Operations Specialist
4 days ago
About the Role:
At Infinity Outsourcing Services, we're seeking a highly skilled Service Operations Specialist to join our team. This is an exciting opportunity for an experienced Field Technician to take on new challenges and contribute to the success of our organization.
Key Responsibilities:
- Provide exceptional service and support during field visits or dispatches
- Tie workflow to schedule and ensure timely completion of tasks
- Manage all on-site installation, repair, maintenance, and test tasks with efficiency and precision
- Diagnose errors or technical problems and determine effective solutions
- Produce detailed and timely service reports to stakeholders
- Document processes and procedures to maintain quality standards
- Operate company vehicles in a safe and responsible manner and utilize field automation systems effectively
- Follow established protocols and procedures to ensure consistency and excellence
- Collaborate with the technical team to share knowledge and best practices
- Understand customer requirements and provide tailored recommendations and briefings
- Build strong relationships with customers through excellent communication and interpersonal skills
Requirements and Skills:
- Proven experience in Field Service operations
- Ability to troubleshoot, test, repair, and service complex technical equipment
- Excellent English literacy and communication skills
- Flexibility to work varied shifts and adapt to changing work schedules
- Familiarity with mobile tools and applications
- A relevant technical degree or certification
What We Offer:
As a Service Operations Specialist at Infinity Outsourcing Services, you can expect a competitive salary of approximately $60,000 - $80,000 per annum, depending on your level of experience and qualifications. Our comprehensive benefits package includes opportunities for professional growth, flexible working arrangements, and a supportive team environment.
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