Customer Care Professional

1 week ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱70,000 - ₱80,000

We are seeking a skilled and empathetic Personal Liaison to provide exceptional support and guidance to our clients.

About the Role:

As a Personal Liaison, you will serve as a trusted advisor, providing personalized assistance through email and chat. You will be responsible for managing customer interactions, understanding their needs, and providing effective solutions.

Responsibilities:

  • Manage and respond to customer inquiries via email and chat.
  • Understand customers' needs and provide personalized solutions.
  • Act as a trusted advisor, providing guidance and recommendations to maximize customers' experience with our products and services.
  • Build strong relationships with customers by providing trust, empathy, and professionalism.

Requirements:

  • Strong verbal and written communication skills, with the ability to effectively engage and connect with customers.
  • Excellent problem-solving skills and the ability to think critically and creatively to resolve issues.
  • Polite, empathetic, patient, trustworthy, and passionate about customer care, with the ability to make people feel at ease.
  • Demonstrated ability to work collaboratively with cross-functional teams.
  • Independent, detail-oriented, organized, and able to follow instructions precisely.

Benefits:

  • 100% Remote Work
  • Attendance, Anniversary, and Referral Incentives
  • Paid and US Holiday Time Off
  • Health Insurance
  • Yearly Performance Evaluation

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