QA Operations Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeQuality Full time ₱900,000 - ₱1,200,000

We are seeking a highly organized and performance-focused QA professional with a solid background in the iGaming industry.

This role is responsible for driving quality assurance, training, and onboarding across key operational teams.

Responsibilities
  • Develop and implement QA frameworks and scoring systems for operational teams
  • Audit support interactions (chat, email, ticketing) to ensure quality, accuracy, and compliance
  • Use QA data to identify knowledge or process gaps and deliver actionable feedback to team members
  • Prepare and share QA performance reports with department heads; track improvement progress
  • Partner with Ops Leads to align SOPs and QA benchmarks with company goals
  • Ensure QA processes support all licensing requirements
Training & Onboarding
  • Design and deliver onboarding programs for new hires
  • Create and maintain training manuals, SOPs, and role-specific learning content
  • Conduct live training sessions and evaluate learning effectiveness
  • Lead ongoing upskilling sessions and compliance refreshers
  • Identify knowledge gaps and implement development plans based on QA and performance trends
Qualifications
  • 3+ years of experience in QA, training, or operations within the iGaming industry
  • Strong understanding of iGaming workflows
  • Hands-on experience creating QA scorecards, training roadmaps, and process documentation
  • Skilled in providing coaching, feedback, and performance development support
  • Proficient with Zendesk, Lark, and familiar with iGaming CRM/back-office systems
  • Excellent written and verbal communication skills
  • Analytical mindset with strong Excel/Google Sheets skills
  • Highly organized with an ability to work across multiple departments
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Quality Assurance, Training, and Product Management
Industries
  • Entertainment Providers

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