IT Knowledge Architect

1 day ago

Las Piñas, National Capital Region, Philippines beBeeKnowledge Full time ₱1,700 - ₱2,200
IT Knowledge Management Professional

The IT knowledge management ecosystem is a strategic environment that requires leadership, governance, and continuous improvement. This role involves defining, implementing, and continuously improving the IT knowledge management strategy and processes.

Responsibilities:

  • Define and implement the IT knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management.
  • Develop and manage the knowledge management strategy, aligning with ITIL v4 and KCS v6 principles.
  • Act as the process owner for knowledge management, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles.
  • Stay abreast of new technologies and industry best practices in knowledge management, including AI and document automation, to drive continuous innovation.

Technical Skills:

  • Operating systems (Windows, Linux), hardware, networking, and IT security concepts.
  • Exceptional technical acumen and ability to understand complex technical information.
  • Knowledge of ServiceNow Knowledge Management or similar platforms.

Education and Certifications:

  • Bachelor's degree in information technology, Computer Science, Technical Communications, or a related field.
  • ITIL v4 Foundation certification required; ITIL v4 Managing Professional or Strategic Leader preferred.

Key Qualifications:

  • Minimum 3+ years of progressive experience in IT Service Management, with a significant portion dedicated to Knowledge Management leadership roles.
  • At least 3+ years of hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role.

Skills & Competencies:

  • Strong analytical skills to interpret data, identify knowledge gaps, and drive continuous improvement.
  • Excellent written and verbal communication skills.
  • Proven problem-solving capabilities honed through practical IT experience.

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