Sales-Focused Customer Advocate Representative

2 weeks ago

Barcelona, Philippines beBeeAdvocate Full time $55,000 - $85,000
Role Summary

Drive revenue through real-time chat interactions by identifying buying signals, delivering persuasive product insights, and converting interest into sales. Go above and beyond to ensure client satisfaction and success at all times.

  • Own the sales conversation from inbound inquiry to conversion, ensuring customers quickly realize the value of our platform.
  • Proactively upsell and cross-sell relevant product features that match the customer's business goals.
  • Meet or exceed chat-to-close rate targets, monthly revenue quotas, and other performance KPIs.
  • Respond to inquiries within 30 seconds via chat and 4 hours via email, delivering speed and precision that drives customer confidence.

Key Responsibilities:

  1. Drive revenue growth through live chat interactions.
  2. Ensure client satisfaction and success.
  3. Proactively identify opportunities for upselling and cross-selling.
  4. Meet or exceed performance targets.

Requirements:

  • At least 1-2 years of experience working in a customer-facing role.
  • Excellent English communication skills, both written and verbal.
  • Proven history of achieving top performance.
  • Organized, proactive, and comfortable juggling multiple conversations at once in a fast-paced environment.
Why You'll Thrive Here

We're a remote-first inclusive organization focused on operational excellence. Our way of working ensures clear expectations and an environment to do your best work with ample reward.

Our team is dedicated to driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.

Collaboration is at our core—we're all for one, meaning you'll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.

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