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Technical Support Specialist
1 week ago
About Us
Nityo Infotech Services Philippines is a leading provider of IT services, committed to delivering exceptional support to our clients.
Job Summary
We are seeking a highly skilled Technical Support Representative to join our team. As a key member of our service desk, you will be responsible for providing top-notch technical assistance to our clients.
Key Responsibilities
- Respond to and resolve client inquiries in a timely and professional manner.
- Provide technical support for various hardware and software issues.
- Collaborate with internal teams to ensure seamless delivery of services.
- Analyze and troubleshoot complex technical problems.
- Maintain accurate records of all client interactions.
Requirements
- At least 6 months of relevant experience in a technical support role.
- Proven track record of providing excellent customer service.
- Strong communication and interpersonal skills.
- Able to work effectively in a fast-paced environment.
Hiring Process
- A technical quiz to assess your knowledge and skills.
- A panel interview to evaluate your fit for the role.