Customer Service Representative

6 hours ago


San Juan, National Capital Region, Philippines TASQ Staffing Solutions Full time
About the Job

At TASQ Staffing Solutions, we are seeking an exceptional Customer Service Representative to join our team. As a key member of our support team, you will be responsible for delivering top-notch customer service and support to our clients.

Job Summary/ Overview

As a Customer Service Representative, you will be the primary point of contact for customers inquiring about our products and services. Your role will involve handling incoming calls, emails, chats, and social media inquiries from customers, providing prompt and courteous responses, and resolving issues in a timely manner.

Key Responsibilities and Accountabilities
  • Handle incoming calls, webforms, emails, chats, or social media inquiries from customers
  • Provide prompt and courteous responses to customer inquiries and issues
  • Assist customers with product or service-related questions, troubleshooting, and problem resolution
  • Making outbound calls to customers when circumstances dictate
  • Perform initial diagnosis and troubleshooting of customer issues
  • Escalate complex issues to Tier 2 support or supervisors when necessary
  • Document customer interactions and details accurately in the ticket management application
Requirements

To succeed in this role, you will need:

  • Excellent Italian/English communication skills
  • A minimum of 1-year experience in a call center environment demonstrating professional phone skills
  • A minimum of 1-year experience providing product technical support
  • Phone sales experience is preferred
  • Demonstrating accurate data entry at a minimum of 40 words per minute
Benefits

We offer a competitive salary, ranging between $45,000 and $60,000 per annum, depending on your level of experience and qualifications. In addition, you will receive comprehensive training, opportunities for career advancement, and a dynamic work environment that values teamwork and collaboration.



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