Patient Liaison Specialist

2 days ago

Marikina City, National Capital Region, Philippines beBeeCare Full time ₱216,960 - ₱281,232
Job Opportunity

We are seeking a highly skilled Case Manager to serve as the primary liaison between patients and caregivers, ensuring the delivery of high-quality, continuous care.

Key Responsibilities:
  • Patient Care Coordination:
    • Serve as the primary liaison between aides and patients, ensuring seamless and continuous care.
    • Monitor and maintain care quality by completing Value-Based Purchasing measures and quality assurance activities.
    • Keep the Director of Patient Services and vendors informed of patient care issues, including complaints, incidents, non-compliance by HHAs, and changes in patient status.
    • Handle escalated non-clinical inquiries from patients and caregivers promptly and effectively.
    • Ensure that schedules reflect vendor authorization, patient preferences, and aide locations to maintain uninterrupted service.
  • Communication & Documentation:
    • Communicate effectively with patients, families, physicians, and care teams regarding scheduling, appointment changes, and plan-of-care updates.
    • Maintain accurate and up-to-date documentation for all caregivers and patients in HHA Exchange.
    • Handle incoming calls, emails, and faxes from physicians, contractors, or clients regarding patient status, reporting, or other inquiries.
    • Log and maintain proper documentation of events, patient progress, and care-related activities in accordance with departmental procedures.
    • Maintain patient confidentiality, privacy, and dignity in all communications and actions.
  • Collaboration & Support:
    • Work closely with the patient care coordinator on scheduling, availability, attendance, and operational issues.
    • Manage phone calls and correspondence in a supportive, professional, and reassuring manner for patients, families, and healthcare providers.
    • Provide additional support and responsibilities as assigned to meet organizational needs.

The ideal candidate will possess excellent verbal and written communication skills, strong interpersonal and customer service skills, and empathy and patience when working with the elderly population.

Additionally, the successful candidate will have a Registered Nurse license with NY state and be bilingual in Spanish, with a minimum of 3 years of case management or related experience.

Why Work with Us?

We value flexibility and convenience. Our team is international, and you can contribute to our growing business from the comfort of your home.

To ensure success in this role, you will need a reliable computer, noise-canceling headset, second monitor for enhanced productivity, and stable internet connection, with a backup internet connection available.

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