Administrative Support Specialist
3 days ago
We are seeking a detail-oriented and organized Administrative Professional to join our team. As an Administrative Professional, you will be responsible for coordinating all aspects of vendor and homeowner follow-up to ensure timely and continual progress on every maintenance request.
Your goal will be to provide proper resolution and handle a ticketing system where you will work on 90% of your tasks.
You will also make low-volume outbound calls to vendors, if necessary, as part of your daily responsibilities.
The ideal candidate will have strong verbal and writing skills, experience working in a BPO or call center setting, and proficiency with tools like Zendesk.
Additionally, you must have a dedicated workstation at home, meet the required typing speed, and have a minimum of 3 years of relevant experience.
Key Responsibilities:- Work Order follow-up with vendors, managers, and homeowners via tickets, phone, and emails.
- Escalate work orders to senior managers for status or additional information.
- Handle difficult conversations with homeowners or vendors and de-escalate when necessary.
- Prioritize and review work orders in detail to fix mistakes and ensure the right steps are being taken.
- Run work order reports.
- Process incoming email work order updates from managers, vendors, and homeowners.
- Assist with ongoing maintenance and updates to department policies/procedural manuals (SOPs), including profiles.
- Bachelor's degree or equivalent.
- 3 years working in a BPO or call center setting.
- Strong verbal and writing skills.
- Remote work experience.
- A dedicated workstation at home is a must.
- Have a minimum typing speed of 30 words per minute.
- Experience in Property Management is a plus.
- Familiarity using Zendesk is preferred.
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