Customer Service Lead

7 days ago


Manila, National Capital Region, Philippines TalentPop App Full time
Ecommerce Team Lead Opportunity

We are seeking a results-driven Team Lead to join our ecommerce team. As a key leader, you will be responsible for driving sales, customer satisfaction, and operational efficiency. If you have a passion for leadership, customer service, and e-commerce, we want to hear from you.

About the Role:

  • Manage and lead a team of Virtual Assistants, ensuring high levels of customer service and sales performance.
  • Develop and implement strategies to improve customer engagement, retention, and loyalty.
  • Collaborate with cross-functional teams to drive business growth and revenue.

Requirements:

  • At least 3 years of experience as a Team Lead and 3 years in customer service.
  • Excellent English communication skills, both written and spoken.
  • Experience with e-commerce platforms, such as Shopify, BigCommerce, or Amazon.
  • Familiarity with G Suite, Zendesk, Freshdesk, Intercom, or Gorgias is an advantage.

Compensation and Benefits:

  • $6/hour + Performance and Recognition Bonuses.
  • Health and dental insurance.
  • Paid time-offs.
  • Performance and recognition incentives.
  • An end-of-year bonus.

Work Schedule:

  • US PST, Monday to Friday (Full-Time, Long-Term).

How to Apply: Submit your application here: https://forms.gle/vTaYeZ4tFsJafEzQ7 Use Application Code: JAZZHR.


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