Customer Service Lead
7 days ago
We are seeking a results-driven Team Lead to join our ecommerce team. As a key leader, you will be responsible for driving sales, customer satisfaction, and operational efficiency. If you have a passion for leadership, customer service, and e-commerce, we want to hear from you.
About the Role:
- Manage and lead a team of Virtual Assistants, ensuring high levels of customer service and sales performance.
- Develop and implement strategies to improve customer engagement, retention, and loyalty.
- Collaborate with cross-functional teams to drive business growth and revenue.
Requirements:
- At least 3 years of experience as a Team Lead and 3 years in customer service.
- Excellent English communication skills, both written and spoken.
- Experience with e-commerce platforms, such as Shopify, BigCommerce, or Amazon.
- Familiarity with G Suite, Zendesk, Freshdesk, Intercom, or Gorgias is an advantage.
Compensation and Benefits:
- $6/hour + Performance and Recognition Bonuses.
- Health and dental insurance.
- Paid time-offs.
- Performance and recognition incentives.
- An end-of-year bonus.
Work Schedule:
- US PST, Monday to Friday (Full-Time, Long-Term).
How to Apply: Submit your application here: https://forms.gle/vTaYeZ4tFsJafEzQ7 Use Application Code: JAZZHR.
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