Senior WFM Operations Specialist
4 days ago
TASQ Staffing Solutions is seeking a highly skilled Scheduling Manager to join our team. The successful candidate will be responsible for creating forecasts, schedules, and IDPs, as well as running scenarios within eWFM tools.
About the Role:
This role requires a strong background in Workforce Management (WFM) with experience in scheduling, forecasting, and data analysis. The ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and possess a high level of proficiency in Microsoft Excel.
Responsibilities:
- Create and manage employee schedules, ensuring optimal resource allocation and adherence to business objectives
- Develop and maintain accurate forecasts, taking into account historical trends, seasonality, and other relevant factors
- Collaborate with cross-functional teams to identify areas for improvement and implement process changes as needed
- Analyze and interpret complex data sets to inform decision-making and drive business outcomes
- Maintain up-to-date knowledge of industry trends and best practices in WFM
Requirements:
- Bachelor's degree in Business Administration, Operations Management, or related field
- Minimum 2 years of experience in WFM, preferably in a call center environment
- Proven track record of successfully managing schedules, forecasts, and data analysis projects
- Excellent analytical, problem-solving, and communication skills
- Strong proficiency in Microsoft Excel, particularly in data analysis and reporting
- Familiarity with eWFM tools and other WFM systems
What We Offer:
- Competitive salary range: PHP 120,000 - PHP 180,000 per annum
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Comprehensive benefits package
How to Apply:
If you are a motivated and experienced scheduling professional looking to take your career to the next level, please submit your application, including your resume and a cover letter outlining your qualifications and experience.
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