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Healthcare Support Specialist

2 weeks ago

Manila, National Capital Region, Philippines SAGILITY PHILIPPINES B.V. BRANCH OFFICE Full time
About the Role

SAGILITY PHILIPPINES B.V. BRANCH OFFICE is seeking experienced Registered Nurses to join our team on a temporary, full-time basis. This remote role will allow you to work from the comfort of your home in Quezon City Metro Manila, providing voice-based support to our healthcare clients.

As a Nurse on this team, you will play a vital part in delivering high-quality patient care and support. Your primary responsibilities will include:
  • Providing healthcare-related voice support to patients, including assisting with medical queries, appointment scheduling, and general guidance.
  • Documenting interactions and maintaining detailed patient records.
  • Escalating complex medical issues to appropriate healthcare professionals.
  • Promoting a positive patient experience through empathetic and efficient service.
  • Adhering to all relevant healthcare regulations and company policies.

Requirements

To be successful in this role, you will need:

Current registration as a Registered Nurse with a valid license to practice in the Philippines.Minimum of 2 years of experience in a clinical nursing role or a healthcare-related customer service position.Strong communication and active listening skills, with the ability to explain medical information in a clear and concise manner.Proficiency in using computer systems and software, including electronic medical record platforms.Excellent problem-solving and critical thinking skills to handle a variety of patient inquiries.Commitment to delivering high-quality, compassionate patient care.Ability to work independently and as part of a collaborative team.

About Us

SAGILITY PHILIPPINES B.V. BRANCH OFFICE is a leading provider of healthcare solutions, with a strong focus on delivering exceptional patient care and support. Our mission is to empower individuals and communities by leveraging the latest technologies and the expertise of our dedicated team of healthcare professionals. We are committed to creating a rewarding and fulfilling work experience for our employees.