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Healthcare Support Specialist

2 weeks ago

Manila, National Capital Region, Philippines Monroe Consulting Group Full time

About the Role

We are seeking a skilled Korean Bilingual Customer Assistance Specialist to join our team. As a key member of our client's support team, you will provide high-quality customer service to clients and their customers.

Key Responsibilities:

  • Provide exceptional customer service to clients, including consumers, healthcare professionals, and client personnel.
  • Document interactions according to company and client guidelines, identifying adverse events and product complaints.
  • Maintain knowledge of policies and procedures, including client products, SOPs, protocols, GCPs, and regulatory requirements.
  • Process medical information requests via email, fax, and mail.
  • Perform line checks and system verifications, generating reports as needed.
  • Complete additional tasks as assigned by management.
  • Apply acquired job skills and company policies to complete assigned tasks.

Requirements:

  • Bachelor's Degree in a Life Science or Healthcare-related field (e.g., Pharmacy, Nursing, Medical Technology, Biology).
  • Fresh graduates and those with 2 years of undergraduate studies are welcome to apply.
  • Korean language proficiency is essential, with excellent verbal and written communication skills.
  • Proficient computer and keyboarding skills, with good interpersonal and organizational abilities.
  • Ability to interpret complex medical and technical information, maintain a positive demeanor in challenging situations.