Healthcare Customer Service Representative Experience in Patient Accounts Receivable or Billing

2 weeks ago


Manila, National Capital Region, Philippines access healthcare Full time

At access healthcare, we are seeking an experienced professional to join our team as a customer service and support specialist. This role focuses on handling patient accounts receivable and billing.

The ideal candidate will have strong English communication skills and experience with inbound calls related to:

  • Checking account balances
  • One-time payments and payment plans
  • Itemized statement requests
  • Bill inquiries and disputes
  • Questions about past or future visits
  • Scheduling and rescheduling
  • Payment and payment plan inquiries

We offer a competitive salary package and excellent benefits. The right candidate will be able to work effectively in a fast-paced environment and provide exceptional customer service.

Key Responsibilities:

  1. Handle inbound calls from patients regarding their accounts receivable and billing inquiries
  2. Respond to and resolve bill-related issues efficiently
  3. Communicate clearly and professionally with patients and internal teams
  4. Work collaboratively with other departments to ensure seamless patient experience


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