Claims Operations Manager

2 days ago


Manila, National Capital Region, Philippines Private Advertiser Full time
About the Role

The Non-Life Claims Manager is responsible for overseeing the entire claims lifecycle, from initial intake to final resolution. This involves coordinating with internal teams and external partners to ensure seamless communication and efficient claim resolution.

Key Responsibilities
  1. Manage a team of claims handlers, providing guidance and support to ensure effective claim resolution.
  2. Develop and implement claims handling processes and procedures, ensuring compliance with regulatory requirements and company policies.
  3. Analyze claim trends and patterns, identifying areas for improvement and implementing corrective actions.
  4. Maintain high levels of customer satisfaction, responding promptly to complaints and appeals.
  5. Collaborate with insurance brokers, agents, and loss adjusters to ensure effective communication and coordination.
  6. Monitor and manage recovery losses under subrogation from third parties and other insurance companies.
What We Offer
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.
  • The opportunity to work with a talented team of professionals.


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