Senior Claim Analyst
3 days ago
The Senior Claim Compiler will be responsible for leading a team of 5 Claim Officers and ensuring efficient and accurate claims processing. This is an exciting opportunity for a seasoned professional to join our team at ASW Global.
Key Accountabilities- Lead, coach, and develop Claims Handlers to deliver exceptional service and meet performance standards.
- Monitor team performance, conduct appraisals, and identify training needs to ensure alignment with business objectives.
- Allocate claims based on expertise, track progress, and ensure adherence to KPIs and SOPs.
- Review and approve claim files, ensuring documentation completeness, accuracy, and compliance with policies.
- Resolve escalated inquiries and complaints, adhering to company guidelines and delegated authority.
- Conduct audits and quality checks to maintain high standards and compliance with regulations.
To be successful in this role, you will need:
- Bachelor's degree in finance, Business Administration, Insurance, or related field preferred.
- Minimum of 5 years experience in claims handling, with at least 2 years in a supervisory role.
- Strong leadership and supervisory abilities.
- Excellent analytical and problem-solving skills.
- Proficient in claims management systems and financial software.
- High attention to detail and accuracy.
- Excellent communication and interpersonal skills.
- In-depth knowledge of insurance policies, coverage types, and business interruption concepts.
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