Claims Resolution Specialist

2 days ago


Manila, National Capital Region, Philippines Shell Business Operations - Manila Full time
Job Overview

The Voyage Claims Advisor plays a vital role in Shell Business Operations - Manila, contributing to the team of Demurrage and Post Deal Expense claim professionals. This position involves providing expert analysis, defense, pursuit, advice, and settlement on behalf of companies within the North American business.

This role requires strong analytical and problem-solving skills to predict potential problems and propose effective remedies. The successful candidate will be responsible for managing claims portfolios, negotiating with clients, and ensuring timely recovery of claims.

  • Key Responsibilities
  • Manage a portfolio of claims while prioritizing daily tasks
  • Proactively calculate and negotiate claims to minimize exposure for Shell entities
  • Investigate voyage events, deviations from agreements, and review contract terms
  • Prepare claims with third parties and stakeholders to ensure optimal financial outcomes for Shell
  • Evaluate operations at load/discharge ports and review contractual agreements
  • Ensure cooperation with trading desks to understand their objectives and preferred working methods
  • Guarantee accurate reflection of claim activities in financial and trading systems


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