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Senior Training and Quality Director
2 weeks ago
We are seeking a highly skilled and experienced Senior Training and Quality Manager to lead our Global Training and Quality department. This dynamic role involves strategic leadership, management of training and quality teams, and the development, implementation, and continual improvement of training and quality assurance programs across all global operations.
You will have the opportunity to work with cross-functional teams to exchange insights and foster a collaborative culture that embraces best practices. Experience in training and quality management within a global call center or customer service environment is essential. Strong leadership skills, excellent communication and interpersonal abilities, and a strategic mindset with analytical and problem-solving skills are required.
- Develop and execute a global strategy for training and quality assurance that aligns with organizational goals.
- Design, develop, and implement comprehensive training programs to enhance employee skills and knowledge.
- Foster a culture of continuous improvement and excellence.
