Cloud Support Engineer

14 hours ago

Province of Palawan, Mimaropa, Philippines beBeeTechnical Full time ₱800,000 - ₱1,600,000

Seeking a talented Technical Support Specialist to provide top-notch technical support to high-profile clients.

This role plays a crucial part in ensuring the successful deployment and operation of cloud-based solutions, working closely with R&D to integrate test cases, troubleshoot complex issues, and deliver software updates.

The ideal candidate is a strong communicator with a solid foundation in AWS services and infrastructure.

Job Responsibilities:
  • Provide expert-level support for cloud-based platforms hosted on AWS/Azure
  • Manage and support large-scale deployments of services across enterprise environments
  • Collaborate with consulting teams to ensure seamless handovers from implementation to support
  • Analyze, troubleshoot, and resolve product issues efficiently
  • Review and validate HTML/XML templates based on client needs
  • Meet with clients to resolve technical issues and propose interim solutions
  • Support and optimize internal IT systems and AWS environments
  • Participate in weekly meetings with R&D to evaluate product updates and bug fixes
  • Conduct regression and functionality testing on new software builds
  • Stay up-to-date and certified on relevant AWS services
  • Contribute to internal documentation and technical knowledge base
Requirements:
  • Previous experience in technical or software support, preferably in SaaS/cloud-based environments
  • Proficiency in AWS services, CLI, and management tools (AWS certifications a plus)
  • Strong troubleshooting skills in web environments (HTML, XML, browser dev tools)
  • Complete fluency in English
  • High sense of ownership and urgency in managing client issues
  • Excellent communication, documentation, and organizational skills

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