Global Customer Experience Agent

1 week ago

Biñan, Calabarzon, Philippines beBeeCustomerService Full time ₱10,000 - ₱14,000
Remote Work-from-Home Opportunity

We are seeking a highly motivated and experienced Customer Service Representative to support our team with delivering exceptional customer experiences. As a key member of our organization, you will play a vital role in handling customer inquiries and resolving issues efficiently.

In this remote position, you will have the opportunity to work from the comfort of your own home while utilizing your excellent communication skills to build strong relationships with customers. If you possess a natural ability to problem-solve and provide top-notch service, we would love to hear from you.

This is an excellent chance for a driven individual to grow their career while making a significant impact on our clients' businesses. We offer competitive compensation packages that are designed to recognize and reward our team members' hard work and dedication.

The ideal candidate will have a proven track record of success in customer-facing roles, with experience working in call centers and providing excellent customer service. You should also be proficient in English, both written and spoken, and have a strong command of Microsoft Office software.

As a remote employee, you will be required to maintain a professional and organized home workspace, ensuring a seamless and efficient workflow. You will also need to have a high-speed internet connection and a quiet environment free from distractions.

Key Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues through effective problem-solving and research.
  • Document interactions and process claims accurately.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
Qualifications
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Strong proficiency in English, both written and spoken.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
Benefits and Compensation

We offer a competitive compensation package, including health coverage, dental services, training, and career growth opportunities. Our benefits and incentives are designed to support and reward our team members.

Work Environment and Policies

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Equal Employment Opportunity

At our company, we value diversity and believe it is a strength in our workplace. All aspects of employment are based solely on merit and qualifications. We maintain a work environment free from discrimination, where employees are treated with dignity and respect.

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