
Sales Tax Solutions Specialist
1 day ago
We're a tax solutions company, transforming negative emotions into positive experiences for our clients.
Our core purpose is to eliminate the hassle and stress of sales tax. We offer a comprehensive, custom solution that grows with our clients' businesses.
BenefitsWe're a fast-growing, fully remote, financially stable business with about 80 teammates. Our goal is to build a world-class fractional sales tax team.
We're a certified B-Corporation, committed to using business as a force for good. We donate 1% of profit, employee time, and service time to nonprofits.
The RoleThis role involves managing client accounts related to nexus reviews, permit applications, offboarding, tax settings, and new sales channels.
Responsibilities- Manage changes to existing client accounts and communicate effectively to progress workflows.
- Support clients and their sales tax accountants with issues related to tax settings, platforms, permits, and offboarding.
- Update and test sales tax settings on platforms.
- Serve as the first contact for support on nexus reviews, permits, and other tax-related issues.
- Handle billing support and process improvements with the onboarding team.
- Manage 70 clients, completing 2-4 nexus reviews and 20-25 permit projects monthly.
- Complete 3 hours of education or training quarterly.
- Achieve at least 80% completion rate on quarterly goals.
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