Luxury Food and Beverage Leader
1 week ago
Career Opportunities: Luxury Food and Beverage Leader - Shangri-La Group
Shangri-La, a five-star deluxe city-resort convention hotel in Ortigas Center, Mandaluyong City, offers a unique experience as the only five-star deluxe city-resort convention hotel in Metro Manila's second-largest business district. Located adjacent to two major shopping complexes, Shangri-La Plaza Mall and SM Megamall.
Job Description:- Maximize profits, maintain food/beverage/service quality, and ensure customer satisfaction.
- Ensure guest service levels according to food and beverage brand standards.
- Assist the manager in order to ensure the proper functioning of all phases of F&B service in areas under manager's control.
- Interact and engage with restaurant guests and maintain high-quality service standards.
- Motivate team members and maintain a high level of team spirit.
- Handle guest complaints effectively and professionally.
- Consistently look for ways to increase satisfaction levels from a Colleague, Guest, and Owner perspective.
- Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation, etc.
- Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant.
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